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Forum: Customer Service -- Q & A

Customer is the most valued treasure for us. Our customer service team provides solutions with the motto “No Problem Can Not Be Solved.”

  1. Arrow Sticky Thread Sticky: Dropship FAQ -- Read Before Order

    1) What is dropship? Dropship is a kind of small business who don’t prepare stock, but ask the supplier to prepare the stock and ask supplier to...

    Posted By tigerhugo
    27 Pages
    1 2 3 ... 27
    dropship
    • Replies: 265
    • Views: 667,655
    04-14-2016 10:59 AM Go to last post
  2. Sticky Thread Sticky: Notification of shipping delay in Chinese Spring Festival Holiday!

    Dear Chinabuye&Mixmelot Customers, During the Chinese Spring Festival (2016-02-06 to 2016-02-13) we will have 8-day holidays. The shipping time...

    Posted By katelyn
    • Replies: 0
    • Views: 3,284
    01-29-2016 03:07 PM Go to last post
  3. Sticky Thread Sticky: shipping cost for dropship order

    Thanks for support to Chinabuye,about the shipping cost for dropship order,please view the bellow information. we provide several shipping methods...

    Posted By katelyn
    2 Pages
    1 2
    • Replies: 16
    • Views: 19,522
    01-03-2016 05:41 PM Go to last post
  4. Sticky Thread Sticky: Notification of shipping delay Before Christmas!

    Dear Chinabuye&Mixmelot Customers, Due to the Christmas is coming and strict customs, the shipping time and online update will be delayed these...

    Posted By katelyn
    • Replies: 0
    • Views: 3,242
    12-17-2015 04:19 PM Go to last post
  5. Sticky Thread Sticky: Step By Step: How To Order From ChinaBuye's Mobile Phone Version?

    Dear Customers, This Post is Mainly About How To Order From ChinaBuye.com on APP. Step By Step, Below Tutorial Will Guide You Through. ...

    Posted By katelyn
    • Replies: 0
    • Views: 2,909
    11-26-2015 03:43 PM Go to last post
  6. Sticky Thread Sticky: Notification about to United States and Canada by registered airmail!

    Dear Chinabuye&Mixmelot Customers, We are informed from CHINA POST that the US Post Office(from Oct 1 on ) and Canada Post Office (from Aug 20...

    Posted By katelyn
    • Replies: 0
    • Views: 3,344
    09-25-2015 03:42 PM Go to last post
  7. Arrow Sticky Thread Sticky: Step By Step: How To Order From ChinaBuye.com?

    Dear Customers, This Post Is Mainly About How To Order From ChinaBuye.com And Related FAQs That Have Been Asked By Many Customers On ChinaBuye...

    Posted By tigerhugo
    5 Pages
    1 2 3 ... 5
    chinabuye, how to, order
    • Replies: 43
    • Views: 105,145
    09-23-2015 11:32 AM Go to last post
  8. Arrow Sticky Thread Sticky: Wholesale FAQ --- Read Before Order

    Wholesale business has been transfered to new wholesale site: http://www.mixmelot.com/ Mixmelot is targeting on large volume or mixed lot...

    Posted By tigerhugo
    4 Pages
    1 2 3 ... 4
    wholesale
    • Replies: 32
    • Views: 80,895
    09-12-2015 10:26 AM Go to last post
  9. Arrow Sticky Thread Sticky: Order FAQ - Read Before Order

    1) Is Chinabuye.com trusted and safe? Chinabuye is an experienced supplier on China electronics gadgets. We make this business since 2006 year end....

    Posted By tigerhugo
    12 Pages
    1 2 3 ... 12
    chinabuye, faq, order
    • Replies: 118
    • Views: 133,330
    07-31-2015 01:39 PM Go to last post
  10. Arrow Sticky Thread Sticky: VIP Program FAQ -- Read Before Order

    1) What is the benefit for VIP Our VIP program is specifically designed for frequent customers. Once you meet our VIP criteria, you will be...

    Posted By tigerhugo
    5 Pages
    1 2 3 ... 5
    • Replies: 45
    • Views: 104,646
    06-02-2015 01:30 PM Go to last post
  11. Arrow Sticky Thread Sticky: Gold Points FAQ --- Read Before Order

    1) What is ChinaBuye Gold Points? Gold Points is a currency which you can get discount or member upgrade at ChinaBuye.com. When you get 1000...

    Posted By tigerhugo
    23 Pages
    1 2 3 ... 23
    customer service, gold, points
    • Replies: 224
    • Views: 233,009
    05-06-2015 02:55 PM Go to last post
  12. Sticky Thread Sticky: How to used Data-feed and Order import

    How to used Data-feed Once your dropship application approved,all the options in orange words you can click them. The data-feeds were under...

    Posted By katelyn
    • Replies: 1
    • Views: 6,217
    01-15-2015 10:49 AM Go to last post
  13. Arrow Sticky Thread Sticky: After service & Warranty FAQ --- Read Before Order

    1) How do you guarantee product quality? ChinaBuye always select the best quality and best selling products from manufacturers. We have specific...

    Posted By tigerhugo
    12 Pages
    1 2 3 ... 12
    • Replies: 111
    • Views: 103,270
    12-03-2014 10:41 AM Go to last post
  1. Question e-cigarette

    Posted earlier with no response so I will ask again. Do you not offer anything in the Electronic Cigarette category anymore?

    Posted By terry527
    • Replies: 0
    • Views: 12
    Today 02:46 AM Go to last post
  2. Electronic Cigarette

    do you not offer anything in the Electronic Cigarette category anymore?

    Posted By terry527
    • Replies: 0
    • Views: 173
    09-26-2017 07:14 AM Go to last post
  3. Invalid Shipping Link

    I want to know your shipping policy. When I go to this link, http://forum.chinabuye.com/showthread.php/555-Shipping-Tracking-FAQ-Read-Before-Order...

    Posted By mifzal
    • Replies: 1
    • Views: 470
    09-04-2017 03:05 PM Go to last post
  4. Scanned Copy of Shipments

    I shall be thankful if you could kindly send me the scanned document of shipping/tracking. I need the scanned document for the following orders: ...

    Posted By mifzal
    • Replies: 1
    • Views: 1,013
    06-16-2017 05:25 PM Go to last post
  5. my order has not arrived yet

    hello how are you've been waiting almost 50 days my package and I'm still not come to Colombia please give me an answer he confided in you

    • Replies: 1
    • Views: 4,829
    07-14-2016 11:56 AM Go to last post
  6. quad copter

    will not fly can not be balanced. gyro does not seem to work at all .do you have any suggestions on how to fix this ? friend has similar quad...

    Posted By frednutz
    • Replies: 1
    • Views: 1,794
    06-27-2016 03:24 PM Go to last post
  7. Orders # 100879269, # 100879269

    Hello, there was a problem with my paypal account. No payment was made for my 1st order # 100879269, so I try again and I get a 2nd order # 100879276...

    Posted By mr_minti
    • Replies: 1
    • Views: 2,060
    06-12-2016 03:42 PM Go to last post
  8. Unhappy Orders # 100866075, # 100866140

    Hello! I have troubles paying with my paypal to every shop on internet even though I have more than enough money to pay. When I follow the paying...

    Posted By leonheart
    • Replies: 1
    • Views: 2,675
    04-23-2016 02:34 PM Go to last post
  9. not recived my order

    Hello, what about my order Nº 100821259 from 25/11/201, whithout tracking number ? Any notice, please. greetings

    Posted By brookeclaudio
    2 Pages
    1 2
    • Replies: 11
    • Views: 5,647
    04-22-2016 11:22 AM Go to last post
  10. Question LED watch Touch Screen not setting time

    I bought "Fashion Cool Touch Screen LED Binary Wrist Watch for Men" and followed instructions to set time and it set correctly. Then I bought 3...

    Posted By Gadha1
    led watch touch screen
    • Replies: 2
    • Views: 4,558
    04-08-2016 02:20 PM Go to last post
  11. Unhappy ChinaBuye Product Feed Major Options Problem

    I have been working on my website for quite a while and I am intending on selling alot of your products so that we can both make money but upon...

    Posted By jwreid
    • Replies: 3
    • Views: 3,048
    03-22-2016 11:09 AM Go to last post
  12. If the address I already shipped is not located (I am a dropshipper)

    Hi, I am a dropship , I have a problem, if the item I already send to my customer and then the address I send is not located according to the...

    Posted By id-ango
    • Replies: 3
    • Views: 2,296
    03-17-2016 05:14 PM Go to last post
  13. batteries

    hi! i did not get b4 batteries for my high power headlamp. can you send them to me? it is 18650.do i have to pay for it? thanks in advance .

    Posted By WASSERMAN
    • Replies: 1
    • Views: 2,112
    03-07-2016 03:25 PM Go to last post
  14. Unhappy item buy from 2016-01-12 until now not delivery

    Order #100841134 Transaction ID # 5M27041958975111Y (paypal) need ur help what this item status and payment already been payed from my paypal

    Posted By cloudsaber
    • Replies: 1
    • Views: 2,254
    03-07-2016 03:24 PM Go to last post
  15. Phone search

    HI, I am trying to find a phone that works on the WCDMA 850Mhz band, and I can only find two; Star V12 (V1277) MTK 6575 and A9300 Quad Band MTK6575....

    Posted By dogdong
    • Replies: 1
    • Views: 2,126
    03-01-2016 10:31 AM Go to last post
  16. Eken W70 Firmware

    Hi, I bought from you on 27.06 this tablet: Eken W70. I have a problem with this tablet. it's stucked at Android robot logo. I need the firmware...

    Posted By florinenache
    2 Pages
    1 2
    eken w70, firmware
    • Replies: 11
    • Views: 12,246
    02-18-2016 04:03 PM Go to last post
  17. China Post updated tracking URL

    Hi all, China Post has updated their tracking URL, and you can no longer track on external sites. Use...

    Posted By mp187263
    • Replies: 4
    • Views: 7,702
    02-17-2016 06:19 PM Go to last post
  18. Not working

    Dear Katelyn, I have a problem with my ordered item. It’s an electronic cigarette mod, SMART-20. It’s not working, it doesn’t get any power with...

    Posted By mikusreni78
    • Replies: 1
    • Views: 2,007
    02-17-2016 05:45 PM Go to last post
  19. Spring Festival - Online Update Delayed Question

    My total product import from ChinaBuye is usually around 3500 pieces. I noticed that after I deleted products and did a fresh import my total number...

    Posted By jwreidZW
    • Replies: 1
    • Views: 2,127
    02-17-2016 05:43 PM Go to last post
  20. Red face Hey!!!

    Buenos días Chinabúye! Quisiera saber cómo está mi pedido número 100830402. Me sale un aviso que dice transportado, cuanto tiempo se demora en...

    Posted By Andre1991
    • Replies: 1
    • Views: 2,251
    02-17-2016 05:41 PM Go to last post

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